Technology Administrator

Job Description

Technology Administrator
Brookings, South Dakota · Full-Time, Exempt · Up to 50% Travel (Seasonal) · $50,000 – $70,000
About BGCNP
The Boys & Girls Club of the Northern Plains serves nearly 4,500 youth annually across six eastern South Dakota communities: Brookings, Elkton, Milbank, Moody County, Vermillion, and Yankton. Our 21 program sites and two Early Childhood Enrichment Centers depend on technology that works for our staff, for our families, and for the youth we serve. We are a $10.5M nonprofit with approximately 60 full-time and 200 part-time staff, and we are growing.
Technology has become a strategic priority for our Corporate Board of Directors, and this role is being created with full governance support. You will work with a senior team that takes IT seriously and gives the function the resources it needs.
Our mission is to inspire and enable all young people, especially those who need us most, to realize their full potential as productive, responsible, and caring citizens.
About the Role
The Technology Administrator is our primary internal technology resource. You will own everything technology-related at BGCNP that is not managed by our external Managed Services Provider.
Your scope includes:

• Every device used in our programming (tablets, Chromebooks, smart boards, STEAM equipment, projectors, audiovisual equipment, gaming consoles, 3D printers, Cricut, and more)
• Every business application (Brightwheel, MyClubHub on Salesforce, Blackbaud Raiser's Edge, BambooHR, VeriScreen, our financial and payroll systems, and others)
• Communications and security systems (security cameras, desk phones, and organizational mobile phones)
• Staff technology training and digital literacy
• Vendor coordination beyond our MSP
• On-site support across all 21 of our program sites

This is a hands-on role for someone who likes variety, prefers practical problem-solving, and wants their work to directly support youth and families.
You will report to the Chief Administrative Officer and work alongside our Managed Services Provider, who handles staff devices, Microsoft 365, identity, and endpoint security. The boundary between your scope and theirs is well-defined, and our governance structure supports the role with regular check-ins, clear escalation paths, and senior-level oversight.
What You'll Do
Program Technology

• Own the full lifecycle of every device used in our programming: acquisition, configuration, deployment, maintenance, repair, and disposal
• Ensure every device a youth touches is appropriately filtered and configured for safety
• Coordinate with program directors and Early Childhood Enrichment leadership to align technology with program goals
• Maintain inventory of every program device, including its location and condition

Business Applications

• Administer day-to-day operations of Brightwheel, MyClubHub (Salesforce), Blackbaud Raiser's Edge, BambooHR, VeriScreen, our financial and payroll systems, and other line-of-business tools
• Manage user accounts and access in coordination with Human Resources and program leadership
• Coordinate with application vendors on configuration changes, updates, and support

Communications and Security Systems

• Administer security camera systems across program sites, including system health, footage management, and access controls
• Manage desk phone systems, organizational mobile phones, and cellular plans, including call routing, device provisioning, and carrier coordination

Staff Support and Training

• Be the first call for staff technology questions, resolving most issues internally before they need to escalate to our MSP
• Onboard new staff on our technology systems and security expectations
• Develop and deliver internal training and maintain a knowledge base covering cybersecurity awareness, phishing recognition, safe AI practices, acceptable use, and common technology questions

Vendor and MSP Coordination

• Serve as our internal point of contact for technology vendors, including the MSP for staff device matters, Swiftel for networking and content filtering, KnowBe4, our Microsoft 365 backup provider, and business application vendors
• Maintain the vendor map and surface contract renewals to senior leadership

On-Site Support

• Provide on-site technology support across our 21 program sites and two Early Childhood Enrichment Centers
• Manage technology setup for in-person, virtual, and hybrid events, including board meetings, donor functions, and program activities

Cybersecurity Support

• Implement BGCNP's information security policies and educate staff on protecting youth records, financial information, donor data, and personally identifiable information
• Coordinate vendor activity during cybersecurity incidents under direction from the Chief Administrative Officer

What You Bring

• Three or more years of professional technology experience with hands-on responsibility for end-user support and business application administration
• Working knowledge of Microsoft 365 (user-level administration, basic Entra ID, mailbox management), plus Windows and macOS device management
• Experience working with managed services partners and external vendors
• Strong customer service orientation and the ability to translate technical concepts for non-technical staff
• Strong organizational skills and follow-through on multiple workstreams
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
• Commitment to our mission and a collaborative team environment

Nice to Have

• Prior experience in a co-managed IT environment (internal staff working with a managed services partner)
• Nonprofit, education, or youth services experience
• CompTIA A+, Network+, Security+, or Microsoft 365 certifications
• Experience with Brightwheel, Salesforce, or similar nonprofit and education platforms
• Experience supporting STEAM, makerspace, or youth-facing program technology
• Familiarity with cybersecurity awareness, phishing simulation tools, identity management, and data privacy considerations for organizations serving youth and families

The Practical Details

• Full-time, exempt position based at our Brookings headquarters at 1126 Southland Lane
• This position is designated as safety-sensitive and is subject to BGCNP's drug-free workplace policy, which includes pre-employment and ongoing drug and alcohol testing requirements
• Background check and reference verification required prior to hire
• Travel up to 50% of the time within our organizational footprint across eastern South Dakota, depending on season
• Driving is an essential function of the role; valid driver's license required
• BGCNP corporate vehicle available; mileage reimbursement provided for use of personal vehicle when needed
• Occasional evening and weekend work required for event support
• Ability to lift up to 50 pounds (computers, network equipment, AV equipment, supplies)
• Ability to sit at a workstation and work at a computer for extended periods
• Ability to bend, stoop, kneel, crouch, reach overhead, and climb ladders or step stools during equipment installation, maintenance, and access to ceiling-mounted equipment (wireless access points, projectors)
• Ability to work in confined or awkward spaces, including under desks, behind equipment racks, and inside network closets
• Visual acuity and manual dexterity sufficient for working with small components, cables, and connectors

Compensation and Benefits
Salary range: $50,000 – $70,000, commensurate with experience.
Health and Insurance

• Health insurance with $450 per month employer contribution
• Dental and vision insurance with 25% employer contribution on employee-only premiums
• Long-term disability, short-term disability, and $15,000 life insurance, fully employer-paid
• Voluntary employee-paid options for additional life and long-term disability coverage, plus supplemental insurance

Retirement

• 401(k) plan with up to 5% employer match

Time Off

• Paid time off, with accrual based on years of full-time service
• Paid family leave
• Paid mindfulness leave

Growth and Development

• Professional development support
• Paid industry certifications

Family Support

• Child Care Assistance: 50% scholarship for children under 12 enrolled in Club Licensed Programs (ECE or Academy)

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain nor be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

We are proud to be an Equal Opportunity Employer and a Drug-Free Workplace!

All qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, non-job-related disability, or any other protected class.

The Boys & Girls Club of the Northern Plains provides reasonable accommodations to applicants and employees in compliance with local, state, and federal laws and regulations. Applicants requiring reasonable accommodation for any part of the application/hiring process should contact Human Resources to communicate their request for accommodation at 605-692-3333.