Job Description
Join Our Team at Aladdin Transportation Services!
About Us: Aladdin Transportation Services is a leading trucking compliance and licensing agency based in Sioux Falls, SD. We pride ourselves on delivering exceptional service and innovative solutions for our clients in the transportation industry. We are currently seeking a Technology Operations Assistant to join our growing team.
If you’re tech-savvy, creative, and enjoy solving problems while helping others, we want to hear from you!
Position Overview: As a Technology Operations Assistant, you will play a key role in improving office operations through technology. You’ll act as the bridge between our internal office staff and our IT/development team—helping translate needs, troubleshoot issues, and assist with digital content and online learning platform management.
This is a hands-on position that combines IT support, digital design, and operational assistance. The ideal candidate has strong technical aptitude, a creative eye for digital content, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities:
Technical Support & Coordination:
Serve as the primary point of contact for internal IT and system issues.
Provide first-level troubleshooting and support for hardware, software, and connectivity issues.
Communicate office team needs, bugs, and feature requests to the IT/development team.
Assist with system testing, data entry, and reporting functions as needed.
Perform tasks that support ATS success (services for customers as directed by supervisor).
Digital Design & LMS Support:
Support the creation and maintenance of online training courses within the CLA (Changing Lanes Academy) platform.
Provide end-user support for the LMS, assisting students and customers with login, navigation, and technical troubleshooting.
Help develop and edit course materials, graphics, and digital assets.
Administrative & Operational Support:
Assist with IFTA reporting processes and other compliance-related documentation as needed.
Maintain and update internal records, checklists, and databases.
Support various projects across the company that involve technology or process improvement.
What We’re Looking For:
Strong general IT and troubleshooting skills (hardware, software, and network basics).
Familiarity with digital tools such as Canva, Adobe Creative Suite, or similar for simple design tasks.
Excellent communication skills, with the ability to translate between non-technical and technical users.
Experience with Learning Management Systems (LMS) preferred.
Basic understanding of IFTA, DOT, or trucking compliance is a plus.
Detail-oriented, dependable, and comfortable learning new systems quickly.
Education & Experience:
Associate’s degree or higher in Information Technology, Business, or a related field (preferred but not required).
Minimum 1 year of experience in IT support, digital operations, or administrative technology coordination.
Work Schedule:
- Monday to Friday, 8 AM to 5 PM.
- Includes a one-hour lunch break.
Compensation:
- Starting wage: $20 per hour and up depending on experience.
Benefits: At Aladdin, we offer a competitive and comprehensive benefits package for our full-time employees, including:
Company-sponsored health and dental benefits
401(k) plan with company matching
Paid time off and 6 paid holidays
Professional development opportunities
No weekend or evening shifts!
Ready to Join Us? If you’re looking for a rewarding career in a supportive, technology-driven environment, apply today to become a vital part of our team at Aladdin Transportation Services!