Job Description
At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.
We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.
Considered one of the nation's strongest financial organizations, we've achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.
Job Description:
Job Purpose:
Handle financial transactions for customers in a confidential and accurate manner, while also providing excellent customer service.
Primary Responsibilities:
Essential duties and responsibilities include the following. Other duties may be assigned.
- Execute PREMIER customer service by greeting all customers promptly, processing transactions accurately and efficiently, maintaining confidentiality, and understanding the features and benefits of First PREMIER Bank's products and services.
- Process transactions including deposits and withdrawals, cashed checks, Savings Bonds, and receipt of payments (loans, credit cards, credit lines).
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory and internal codes of conduct.
- Review account information, help customers with problems or questions and keep customer information current using internal systems.
- Perform the branch opening and closing duties independently.
- Manage a cash drawer and balance it daily according to teller performance standards.
- Maintain daily and monthly reports such as Teller Difference, Mail/Instrument Counts, Record Retention, etc.
Skills:
- Express ideas, request action, and formulate plans by means of clear and effective verbal communications to respond to customers and/or organizational needs.
- Understand and effectively use standard office equipment and software packages to support business processes.
- Work at a basic level to recognize sales opportunities during service interactions to enhance overall customer service.
- Conduct oneself in a manner that promotes trust in the individual and the organization.
- Cooperatively interact with co-workers to promote an effective and productive work unit.
- Effectively manage time to ensure prompt completion of tasks and duties.
- Must have excellent interpersonal skills; clear and effective verbal and written communication skills.
Experience and Education:
- High school diploma or equivalent is required.
- Basic computer skills, cash handling, customer service and/or banking experience is preferred.