Job Description
Join Our Team as a Teller Trainer!
Box Elder/EAFB | Full-Time (40 hours/week)
Looking for a career where you can make a lasting impact by helping others succeed? At Sentinel Federal Credit Union, we believe great training creates great teams—and you might be just who we need.
Sentinel Federal Credit Union is seeking an enthusiastic, patient, and knowledgeable Teller Trainer to join our Operations team. In this role, you'll help shape the future of our teller staff by coordinating training, coaching employees, and creating engaging learning experiences that build confidence, consistency, and exceptional member service across all branch locations.
Whether you have experience in teller operations, training, coaching, or leadership, this position offers the opportunity to share your expertise, support employee development, and play a key role in strengthening the success of both our team and our members.
This position provides the opportunity to work closely with branch leadership while developing training programs, mentoring new employees, and supporting ongoing operational excellence. If you're passionate about helping others learn, enjoy building relationships, and take pride in creating confident, capable teams, we'd love to hear from you.
Pay Range
$22.00 - $25.00/hour DOE
$2.00/hour shift differential for Saturday shifts
Standard referral bonus eligibility
Pay range may be negotiable for highly qualified candidates
At Sentinel, our core values are what guide how we work, support one another, and serve our members. As an organization, we are Sentinel STRONG, and in this role, you will help promote those values every day.
Serve by equipping tellers with the knowledge, confidence, and support they need to provide exceptional service to every member.
Trust by delivering accurate, consistent training, serving as a reliable resource, and following through on commitments to employees and leadership.
Respect by creating a positive, encouraging learning environment where every employee is treated with patience, professionalism, and understanding.
Ownership by taking responsibility for training programs, employee development, and continuously improving the knowledge and performance of our teller team.
Nimble by adapting training to changing procedures, technology, operational needs, and individual learning styles while helping employees succeed in a fast-paced environment.
Guardianship by promoting compliance, security, and operational excellence through effective training that protects our members, employees, and the Credit Union's reputation.
Why You’ll Love Working at Sentinel
We invest in our people—because when our employees thrive, our members do too.
Benefits That Actually Matter
- Medical, Dental & Vision Insurance
- Dependent Care & Medical Flex Spending Accounts
- Life Insurance & Long-Term Disability
- Employee Assistance Program (EAP)
- 401k
Time Off & Perks
- 3 weeks of paid time off per year
- Paid holidays & personal days
- Paid volunteer hours
- Inclement weather pay
Growth & Development
- Paid professional development and networking opportunities
- Mentorship program
- Professional book reimbursement
- Strong commitment to internal promotion and career growth
What You’ll Do
Coordinate and facilitate onboarding and training for new tellers and employees transitioning into teller positions
Deliver engaging hands-on training covering teller transactions, cash handling, member service, security procedures, and operational policies
Coach, mentor, and support tellers through ongoing development, retraining, and performance feedback
Serve as a trusted resource by answering teller questions and providing guidance on procedures, systems, and best practices
Develop, maintain, and improve training materials, manuals, checklists, and reference guides
Monitor employee progress and training effectiveness while identifying opportunities for continued development
Partner with branch leadership to identify training needs and promote operational consistency across all locations
Travel to branch locations as needed to provide training, coaching, and operational support
Occasionally provide teller coverage to support staffing needs and ensure exceptional member service
Participate in meetings, professional development, and continuous improvement initiatives that strengthen our team and member experience.
Who You Are
At least 18 years old with a valid driver's license preferred
High School Diploma, GED, or equivalent required
Two years of experience in a member-facing financial institution role required
Previous training, coaching, teaching, or mentoring experience required
Strong communication, presentation, and relationship-building skills
Patient, approachable, and passionate about helping others learn and succeed
Comfortable balancing multiple priorities while maintaining accuracy and organization
Able to adapt to changing procedures, technology, and operational needs
Willing to travel between branch locations as needed
Able to sit, stand, and occasionally lift up to 50 pounds as needed.
What We’re Really Looking For
You’re someone who:
Enjoys helping others build confidence and develop new skills
Communicates clearly, patiently, and professionally
Leads by example through positivity, accountability, and integrity
Builds trust by being a dependable resource and supportive coach
Thrives in a collaborative environment and enjoys working with people across multiple locations
Takes ownership of improving processes, training, and employee development
Believes that investing in people creates better teams and better member experiences
How to Apply
Ready to take the next step?
Email your resume to hr@sentinelfcu.org or apply directly through our careers page.
We’re excited to meet you!