Tow Truck Operator - West Point

Job Description

West Point Automotive is looking to hire a Tow Truck Operator.

At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We are always looking for great candidates to join our team. 

Job Summary: A Tow Truck Operator, also known as a Wrecker Driver or Tow Truck Driver, is responsible for safely towing and transporting vehicles, including cars, trucks, and motorcycles. They play a critical role in roadside assistance, accident recovery, and vehicle transport, ensuring the efficient and secure transportation of vehicles to their destinations.

Key Responsibilities:

1. Vehicle Towing and Recovery:

   • Safely and securely tow vehicles that are inoperable due to breakdowns, accidents, or other reasons.
   • Use a tow truck or recovery vehicle to lift, hook, or transport vehicles as needed.
   • Ensure that vehicles are securely fastened and follow proper towing techniques.

2. Roadside Assistance:

   • Respond to service calls for vehicle breakdowns, lockouts, flat tires, and other roadside emergencies.
   • Provide assistance to stranded motorists, such as jump-starting vehicles or changing flat tires.
   • Offer exceptional customer service by reassuring and calming distressed customers.

3. Vehicle Transport:

   • Transport vehicles to designated locations, such as repair shops, impound lots, or auction sites.
   • Follow prescribed routes and delivery schedules.
   • Ensure the safe loading and unloading of vehicles onto the tow truck.

4. Accident Scene Management:

   • Assist at accident scenes by removing damaged vehicles and debris.
   • Work with law enforcement and emergency responders to ensure safety and traffic control.
   • Follow established protocols for accident recovery and vehicle removal.

5. Vehicle Inspection and Maintenance:

   • Inspect tow trucks and equipment to ensure they are in good working order.
   • Perform routine maintenance and minor repairs on tow trucks as needed.
   • Report any mechanical issues or needed repairs promptly.

6. Documentation:

   • Complete towing logs, accident reports, and other required documentation accurately.
   • Obtain necessary paperwork and signatures for impounded or towed vehicles.
   • Maintain organized records of service calls and towing assignments.

7. Safety and Compliance:

   • Adhere to safety protocols and guidelines for towing and recovery operations.
   • Ensure compliance with local, state, and federal regulations related to towing and transportation.
   • Use appropriate safety equipment, including reflective vests and traffic cones.

Qualifications:

• High school diploma or equivalent.
• Valid commercial driver's license (CDL) with the appropriate towing endorsements (if required in your jurisdiction).
• Proven experience as a Tow Truck Operator or similar role is beneficial.
• Knowledge of towing and recovery equipment, techniques, and safety procedures.
• Strong mechanical aptitude and problem-solving skills for minor vehicle and equipment repairs.
• Excellent customer service and communication skills.
• Ability to work independently and make quick, sound decisions in emergency situations.
• Physical ability to lift and maneuver heavy towing equipment and vehicle parts.
• Willingness to work irregular hours, including nights, weekends, and holidays, as towing services may be needed 24/7.

Tow Truck Operators play a critical role in providing roadside assistance and towing services, contributing to road safety and assisting stranded motorists. Their expertise in safely towing and transporting vehicles ensures that customers' vehicles are handled professionally and securely during emergencies and other situations. Specific responsibilities may vary depending on the towing company and the types of towing services offered.

North American Truck & Trailer offers a competitive wage and benefit packing including:

.Benefits available the 1st of the month following date of hire. 

• 401(k) retirement plan with company match
• Medical, Dental, and Vision Insurance
• Life Insurance
• Short- and Long-Term Disability Insurance
• Paid Vacation, Sick, and Holidays
• OEM Training Incentive for Parts & Service personnel
• Discount on Parts/Labor and Vehicle Purchases
• Employee Referral Bonus
• Professional work environment

To apply please contact Chery Rierson at Cheryl.rierson@nattinc.com or 605-332-7112.

Come experience the difference! 

In joining the North American Truck and Trailer family, you're not just securing a job – you're becoming a vital part of a dynamic team that values camaraderie, respect, and mutual support. We pride ourselves on fostering a family-like work atmosphere where every member's contributions are acknowledged and celebrated. As an integral driver or member of our team, you'll experience a range of benefits that extend beyond the professional realm. From comprehensive healthcare coverage to competitive compensation packages and opportunities for career growth, we're committed to ensuring your well-being and success. At North American Truck and Trailer, you're not just an employee; you're part of our extended family, dedicated to achieving excellence together. Join us today and be a part of a community that values your skills, respects your aspirations, and embraces you as one of our own. Your journey towards a fulfilling career and a supportive work environment begins with us. Welcome to the family!