Job Description
Support sales force with customer design requirements through Custom Competence Center.
1.Ensure high-level customer satisfaction by responding to customer requests immediately upon receipt.
2. Use applied learning of department processes and procedures to all customer opportunities. Seek management support for unique and unknown situations. Understands constructive feedback and adapts to change.
3. Build relationships with internal departments and provide important customer information to interested parties.
4. Responsible for entry of customer data into company operating systems and ensure accuracy of required fields.
5. Initiate, create and support sales, engineering and manufacturing processes for new design requests, revision changes and further open topics required for customer approval. Interact with other support departments to complete open topics needed for customer
approval. Manage samples process for both standard and custom products, follow
procedures to align with ISO standard for paid orders.
6. Act as a conduit to ensure a seamless production start resulting in sustainable business.
7. Assist with department trainings to ensure accuracy of processes and procedures within our Quality Management System. Provide feedback to department and manager on assigned topics and tasks.
8. Work in a team environment which includes communicating, setting priorities to complete tasks in a timely manner and participate in team events. Recognize how actions impact others and will inform others of surrounding conflict.
9. Continuously improve knowledge and skill to generate high quality level of work.
10. Engage and support company spirit.
We offer a full benefit package that includes Basic Life, Vision, and Short and Long Term Disability provided by the Company at no cost to you. Medical, Dental, Additional Life Insurance and Vision insurance for employee and family, Identity Theft Protection, and Legal Services Benefit are available at group rates through payroll deduction. A 401(k) Retirement Plan, Flexible Spending and Dependent Day Care Accounts are available. Benefits are available the first of the month following the hire date except for Short and Long Term Disability that have a 60-day waiting period.