Job Description
Traveling Service Technician
RMS Roller-Grinder
Location: Harrisburg, South Dakota (Open to remote applicants depending on their experience and geographical location.)
NOW OFFERING A $2500 SIGN-ON BONUS!
Compensation: Enjoy a very competitive hourly rate of $27.50 – $35.50 per hour depending on experience
RMS Roller-Grinder is an innovative manufacturing and service company committed to delivering industry-leading equipment and unmatched customer service. We take pride in building long-term partnerships with our customers and continuously improving both our products and our people.
We achieve this by hiring team members who live our Core Values, believe in continuous growth, and aren’t afraid to try something new.
We’re growing our Service Department and looking for someone who’s ready for more than just a job. Someone who wants a career that combines technical skill, independence, travel, and real impact.
A Career That Gets You Out on the Road
If you enjoy driving, seeing the countryside, meeting new people, and solving real-world problems, this role was built for you!
This position travels 3–4 consecutive days each week, including 2–3 overnights, with minimal weekend work. You’ll spend your time on the road supporting customers across diverse regions, experiencing small towns, open highways, agricultural communities, and industrial facilities that keep America running.
This isn’t a desk job. It’s a role for someone who enjoys independence, wide-open roads, changing scenery, and the satisfaction of helping customers get back up and running.
Every week brings:
- New locations
- New customers
- New challenges
- And the pride of being the person who makes it all work
Remote Candidates Welcome (With Experience)
We are open to hiring a remote-based Traveling Service Technician. However, remote candidates must have strong, directly applicable experience such as millwright experience, industrial equipment repair experience, or prior traveling technician experience.
We will specifically consider qualified candidates who reside in Indiana, Ohio, or Michigan, due to customer concentration and travel efficiency in those regions.
If you have extensive hands-on mechanical background and are comfortable working independently in the field, we would love to talk with you.
What You’ll Do
On-Site Equipment Maintenance & Repair
- Travel to customer locations to troubleshoot, diagnose, and repair RMS equipment
- Perform preventive maintenance to maximize performance and longevity
- Provide customized solutions based on each customer’s needs
Breakdown Response
- Serve as the frontline responder during equipment breakdowns
- Quickly identify root causes and implement effective solutions
- Minimize downtime and help customers return to peak production
Training & Consultation
- Train customers on proper operation and maintenance
- Share best practices to improve efficiency and equipment life
- Act as a trusted technical advisor
Relationship Building
- Build strong partnerships with customers
- Represent RMS with professionalism and integrity
- Deliver exceptional service that creates long-term loyalty
Documentation & Reporting
- Maintain accurate service documentation
- Provide updates to leadership and collaborate on product improvements
Who Thrives in This Role?
This position is ideal for someone who:
- Enjoys travel, driving and seeing different parts of the country
- Likes working independently while still being part of a strong team
- Has strong mechanical aptitude and enjoys working with their hands
- Is naturally curious and enjoys troubleshooting complex equipment
- Takes ownership, keeps their truck organized and comes prepared
- Communicates confidently and professionally with customers
- Has a growth mindset and wants to continue developing their skills
If you find satisfaction in fixing what others can’t, helping customers in high-pressure situations, and ending the day knowing you made a measurable difference, you’ll fit right in.
Why Join RMS?
Competitive Compensation
- $27.50 – $35.50 per hour (depending on experience)
- We are NOW OFFERING a $2500 sign-on bonus!
- Performance-based incentives
- Healthcare, dental, vision, and additional benefits
Generous PTO
- 3 weeks PTO in your first year
- 5 weeks PTO after 5 years
Family-Oriented Culture
- Flexible scheduling
- Supportive leadership
- A team that understands work-life balance
Career Growth
- Entry to mid-level opportunity with room to grow
- Strong belief in cross-training and development
- Opportunity to move into additional roles over time
Innovative Products
- Represent equipment known for consistency and quality
- Work for a company that values partnership over transactions
Education & Experience
- High school diploma or equivalent
- Ability to obtain DOT compliance within 90 days of employment
- Has or can obtain a Commercial Driver’s License (CDL)
- Experience with hydraulics, pneumatics, welding, or fabrication is beneficial
- Field service, millwright, industrial equipment, or traveling technician experience is highly valued
If you’re ready for a career that combines technical expertise, independence, travel, and meaningful customer impact, we’d love to meet you!
EOE