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Interact with prospective and existing client contact(s) in a professional manner to offer a positive perception of First PREMIER Bank.
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Perform analytics related to performance, rules compliance, etc.
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Offer conclusions related to continuance of relationship and/or adjustments required to mitigate all potential risk areas.
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Research and propose suggestions related to risk mitigation and lead the implementation of approved risk mitigation measures.
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Manage relationship with Laru Technologies (ACH reporting software provider) and be the “resident expert” on all Laru capabilities.
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Respond to National ACH Association (“NACHA”) Requests for Comment (“RFC”) and Requests for Information (“RFI”) as needed, based on the content of the RFC/RFI.
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Perform onsite reviews of certain client relationships.
- Offer analytical view of existing policies and procedures as it relates to the accuracy of each intended document/process.
- Create and manage client and department analytical performance management reports.
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Create and manage detailed analytics related to the performance management reporting that is in place and offer suggestions as appropriate for modifications.
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Analyze client returns for inaccuracies, negative trends, and increased volumes. Resolve according to department procedure.
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Make recommendations for procedure updates, and author procedural updates, as appropriate.
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Review and act on client authorizations and underwriting packets received as part of the returns monitoring process, as per department procedure.
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Continually analyze the returns reporting created, making suggestions for improving the content or efficiency of the reporting generated.
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Perform data validation and analysis as part of the initial underwriting of clients, as well as the ongoing risk assessment process for clients. Utilize this information for trending and comparison purposes.
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Manage ACH limit increases and decreases, as per department procedure.
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Approve ACH limit exceptions, as per department procedure.
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Approve Treasury Services overdrafts, as per the Treasury Services NSF Processing Procedures.
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Perform ongoing sampling and testing of client prefunding, holds, reserves, etc. to ensure they are operating as expected.
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Responsible for having in-depth knowledge of clients’ systemic capabilities and documenting this information in both initial underwriting and ongoing risk assessments.
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Manage the Virtual Account Servicing process, ensuring that it is working appropriately, and handle any client-related inquiries or requests related to this service.
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Act in the capacity of a back-up ACH Processor.