Job Description
Operational Leadership
- Oversee day-to-day trucking operations including dispatch, routing, scheduling, and fleet utilization
- Ensure on-time delivery performance and high service standards for all customers
- Monitor key performance indicators including cost per mile, fuel usage, and driver productivity
- Develop and implement operational improvements to increase efficiency and reduce downtime
Compliance & Safety
- Ensure full compliance with DOT, FMCSA, and state transportation regulations
- Maintain driver qualification files, Hours of Service (HOS) compliance, and safety records
- Lead safety programs, training, and incident investigations
- Partner with third-party vendors or internal staff on audits and inspections
Financial Management
- Manage budgets, operating costs, and profitability targets
- Review financial reports including revenue, margins, and expenses
- Control fuel, maintenance, and labor costs while maintaining service quality
- Support pricing strategies, bids, and contract negotiations
People Leadership
- Recruit, hire, train, and manage drivers, dispatchers, and support staff
- Set performance expectations and conduct regular coaching and evaluations
- Address employee relations issues, discipline, and retention strategies
- Foster a culture of accountability, safety, and teamwork
Customer & Business Development
- Maintain strong relationships with key customers and brokers
- Resolve service issues and ensure high levels of customer satisfaction
- Identify growth opportunities including new lanes, contracts, or partnerships
- Represent the company professionally in the marketplace
Fleet & Asset Management
- Oversee maintenance schedules and fleet condition to minimize downtime
- Coordinate repairs, inspections, and equipment replacements
- Ensure proper utilization of trucks, trailers, and related assets
Qualifications
- 5+ years of experience in transportation, logistics, or trucking operations
- 2+ years of leadership or management experience preferred
- Proven track record of meeting or exceeding sales targets
- Experience working with shippers, brokers, or 3PLs preferred
- Familiarity with CRM systems and transportation software
- Experience with small to mid-sized fleet operations strongly preferred
- Familiarity with transportation management systems (TMS), ELD systems, and compliance tools
- High school diploma required; associate or bachelor’s degree preferred