Job Description

DEADLINE FOR FILING: Thursday, September 10, 2026

JOB SUMMARY

Hiring a friendly, knowledgeable voice behind the City’s utilities—helping customers navigate their water, sewer, electric, and parking accounts with confidence and a smile. You’ll spend your days answering phone calls, responding to emails, assisting customers face-to-face, and solving billing questions big and small, all while making complex utility information easy to understand. Whether you’re helping someone set up a new account, explaining a high bill, taking a payment, or tracking down a billing issue, your focus is simple: deliver accurate answers, clear communication, and excellent customer service every time. If you enjoy helping people, staying organized, and being the calm, capable problem-solver customers rely on, this job puts you right at the center of it all.

MINIMUM QUALIFICATIONS

Graduation from high school or GED certification with a minimum of two (2) years’ experience in customer service and/or accounting environment; or any combination of education, experience, and training as may be acceptable to the hiring authority.

Associate degree in finance/accounting desirable.

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224 West 9th Street

Sioux Falls, SD 57104

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Benefits for full time employees:

· Competitive salary with other public and industry positions, including step advancements.
· The City participates in the South Dakota Retirement System. Employees receive a 6% match.
· Additionally, employees may choose to enroll in a Deferred Compensation Plan via 457 plan or Roth IRA.
· Health, Dental, and Vision Insurance: Competitive rates for single, 2-party, and family
· Flexible Spending Accounts: For qualified medical and dependent care expenses
· 11 paid holidays and 2 personal leave days each calendar year
· New employees are granted 40 hours of vacation at time of hire and accrue an additional 2 weeks in their first year.

· Sick leave accrues over 96 hours per year.· Maternity and Paternity Leave: Use up to 8 consecutive weeks of accumulated sick leave for bonding with a newborn, adopted, or foster child

· Maternity and Paternity Leave: Use up to 8 consecutive weeks of accumulated sick leave for bonding with a newborn, adopted, or foster child
· Military leave: Strong supporter of enlisted employee
· Employee Assistance Program: Employee and immediate family

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Equal Employment Opportunity Statement: The City of Sioux Falls does not discriminate on the basis of race, color, religion, sex, national origin, creed, ancestry, pregnancy, age, genetic information, or disability in employment or the provision of services.

If an ADA accommodation is needed, please contact 605-367-8740 or HRrecruiter@siouxfalls.gov.

Utility Services and Parking Technician

Job Description