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VIP Host - Marketing

Grand Falls Casino and Golf Resort

Larchwood, IA 51241

Posted/Updated: 18 days ago

Job Description

VIP Host develop strong customer retention by maintaining operational communication between guests, Casino Hosts & Executive Hosts; Coordinating customer arrivals, hotel stays, reservations & other VIP events.

  • Acts as a property information source for internal and external guests.
  • Assists in administrative duties for Player Development Manager and Retail/Resort Club Manager.
  • Coordinate VIP Program.
  • Prepare all documentation, book guest reservations in applicable outlets.
  • Prepare guest arrival packets including hotel room keys and comps, maintain reports and logs associated with guest and host services.
  • Greet guests upon arrival, manage VIP account upon departure.
  • Managing payment of guest services, via credit, cash or comp, assessing proper payment received; changing correcting or issuing alternate payment (i.e. comp instead of credit card) as instructed by Executive Host or Management.
  • Assist in implementing promotions and VIP Events. *Assist guests in locating other area amenities including but not limited to calling taxis, making other hotel reservations when Resort is full, acquiring event tickets, providing directional information.
  • Provide guests with property information, direction, hours of operation.
  • Assists in creating player development packages. Coordinates customer events with Resort Club and other departments.
  • Assist with Resort Club services when appropriate for staff shortages promotions etc.
  • Proficient in management of KCMS customer accounts, incentive programs and comp and point programs.
  • Must understand how to interpret customer accounts relating to play, comps, actual win, & theoretical win.
  • Professional, polite, genuine and friendly disposition is a must when handling internal and external guests.
  • Must understand general operations of all departments and maintain accurate information of all changes affecting guests, including but not limited to hours of operation, changes in policies and procedures, gaming rules and regulations.
  • Must have good working knowledge of the area and community.
  • Benefits Offered: • Health • Dental • Vision • Profit Sharing • PTO • Flex Benefits • Life Insurance • Supplemental Insurance • 401K
  • Grand Falls Casino & Golf Resort is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Grand Falls Casino & Golf Resort prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Grand Falls Casino & Golf Resort conforms to the spirit as well as to the letter of all applicable laws and regulations.

    All employees must be able to speak, read and write in English and be able to articulate clearly and audibly.

Job Requirements
*Abillity to obtain IRGC gaming license. Arranged by Grand Falls upon offer of employment.
*Required to Attend all company training.
*Adheres to all safety guidelines.
*Meets company attendance requirements.
*May be required to work days, nights, weekends and holidays.
Grand Falls Casino and Golf Resort
Keri Hubers
1415 Grand Falls Blvd
PO Box 38
Larchwood, IA 51241
712.777.7777, ext. 3650


Benefits Offered:

* Health
* Dental 
* Vision
* Profit Sharing
* Flex Benefits
* Life Insurance
* Supplemental Insurance
* 401K