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West Oak Residential Supervisor Print
Employer: Volunteers of America
Location: Sioux Falls, SD 57109
Employment Type: Full Time

**This position is eligible for a $1,000 hiring bonus**

Department:        West Oak              

Job Status: Full time                                           

FLSA Status: Exempt                                  

Reports To:  Group Home Manager/Community Living Coordinator

Grade/Level:                                                                        Amount of Travel Required:

Job Type:                

Position Supervises:   Residential Trainers and Relief Staff

Work Schedule:   Full time position requiring flexible schedule with the majority of hours being from 1:00 p.m. – 11:00 p.m.

POSITION SUMMARY Provide daily supervision and direction to residential line staff and Program Specialist.  Ensure the delivery of quality client services.  Maintain the efficient operation of the residential facility.


  • Staff  

    • Provide supervision, ongoing support, and evaluation of residential trainers.  

    • Develop staff schedule to ensure 24 hour coverage.  

    • Assist with specific program orientation and training for new residential staff.  

    • Ensure ongoing communication Group Home Manager, Community Living Coordinator, Assistant Director and Program Director.  

    • Provide program specific orientation to new residential trainers.

  • Client Services 

    • Assist with the implementation of Individual Service Plans and treatment plans for all residents.          

    • Provide consultation and direction for staff regarding participant services.          

    • Model and Observe the implementation of the individual service plan objectives and supports and services.

    • Plan and assist in the development and supervision of all participant activities.

    • Ensure the coverage of open shifts as needed.

    • Administer medications to participants as appropriate.

    • Ensure narratives and incident reports are written.

    • Meet with parents prior to and following family visits.

    • Participate in pre-placement meetings, annual ISP meetings, and discharge meetings as   requested.

    • Attend program staff meetings and training sessions.

    • Assist with menu planning, food supply and NSLP to ensure proper nutrition and   documentation for participants.

  • Participant Responsibilities  

    • Ensure participants’ SSI and wages are spent on their behalf and within individual budgets and audit client monies as needed.  

    • Ensure participant purchasing is completed to meet needs.  

    • Complete inventory of clothing and personal belongings at least annually.  

    • Ensure participants’ objectives, goals, behavior intervention plans and rights restrictions are implemented and documentation is completed.   E. Monitor communications between participants, family and friends.  

    • Monitor medications to ensure that participants are receiving appropriate medications and that documentation occurs.

  • Facility  

    • Maintain a high standard of cleanliness in facility.  

    • Maintain safe working conditions.  

    • Ensure compliance with health, safety, and fire codes.  

    • Identify facility needs and communicate needs to administrative staff.

  • Other  

    • Provide safety-sensitive transportation services as needed.  

    • Responsible for other duties as negotiated.


Education: Bachelor degree in counseling, social work, or related human service field

Experience: Minimum of two years related work experience, one of which must be in a residential setting or equivalent combination of education and experience

Skills: Excellent communication skills, management and coordinative abilities required. Individual must possess the skills to treat and manage an adolescent population and understand the developmental needs of young people.

Certifications & Licenses: Valid Driver’s license required                                                                                          

Other Requirements: Requires consistent exercise of discretion and judgment in the performance of duties

Volunteers of America, Dakotas promotes to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability.

VEVRAA Federal Contractor


Contact Information

Volunteers of America
Eric Gerberding
1309 W 51st St
PO Box 89306
Sioux Falls, SD 57109
Phone: 605-334-1414 or

Other Information

Category(s): Nonprofit - Social Services
Industry: Social Services
Experience Req.: Yes
Degree Req.: Yes
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