Job Description
Shifts:
UGM Mission Statement: Caring for the needs of the community with compassion while sharing the hope of Jesus Christ.
Position Summary/ Key Responsibilities
- Shelter staff are an essential part of daily operations at UGM; you’ll provide continued guest services and support, have frequent communication with partnering agencies, and help ensure property upkeep and cleanliness.
- Required attendance: all staff meeting, shelter meeting
Education, Certification, and Experience Requirements
- : high school diploma or equivalent
- : CPR, 1st Aid, NARCAN, Trauma Informed Care, and de-escalation/ self defense
- : no experience necessary
Essential Skills and Abilities
- De-escalation and trauma-informed, client-centered approach
- Adherence to privacy and safety of all guests and personnel
- Basic understanding of, and commitment to, data quality assurance
- Basic resource knowledge and the confidence to share this with guests
- Ability to utilize multi-line phone systems, office equipment, basic software, computer programs
- Ability to thrive in a flexible, fast-paced, and growth-oriented environment while maintaining a positive-solution oriented and client-centered approach
- Provide compassionate, professional, and empathetic care to guests to ensure they feel safe, accepted, and supported
- Support UGM’s staff model of appropriate communication and behavioral professionalism - language, behavior, boundaries, and work ethic - with residents while setting the tone for each shift